London Borough of Redbridge Council: Case Study

London Borough of Redbridge Council revitalise their parking technology ecosystem with Unity5’s Zatpark software

Local councils are embracing the digital revolution in enforcement. By using state-of-the-art enforcement software, they’re stepping into the future. This isn’t just about saving money; it’s about transforming the experience for their residents and wider community. A new configurable system empowers a council to operate more efficiently, make insightful decisions based on real data, and create a smarter, more responsive community, city or town for all.

Flexibility and Security Topped the Request List for Redbridge

Redbridge council were looking for a configurable and robust system that would bring them major gains in customer experience, flexibility, and security. They also needed software that would allow them to ease the migration away from their old system – at scale, to the tune of 1 million PCN cases with approximately 10 million attachments. They chose Unity5’s Zatpark software to move to a new era of modernisation for their parking services. London Borough of Redbridge Council run numerous sites and require many document templates, and enforcement types, contributing to the large scale of the project. Redbridge Council also commissioned Unity5’s Zatpermit system for their digital permit management, giving them a truly dynamic system for super fast and easy permit issuance via a self-service permit portal. This was launched in approximately 4 weeks, via great collaboration between teams from both parties.

(Above: An example of Unity5’s Zatpermit dashboard)

Unity5 brings Tangible Improvements for Redbridge Council

1 in 3 councils across the UK are using Unity5 software and there were many gains for Redbridge Council in choosing market-leading innovation from HM Government G-Cloud Suppliers…

Digital visitor permits/sessions capability, retiring paper scratch cards.
Improved security as digital permits can’t be stolen, cloned, damaged or lost.
Streamlined case handling with the retirement of numerous eForms and manual workarounds
Enhanced performance at scale as the system has already processed close to 160,000 PCNs in the first 2 months of going live.
Alternative printing/payment solutions via Zatpark allowed the Council to be proactive and better than their previous system.
Pathways to consolidate other licences in future (e.g. street furniture, market stalls, skips, scaffolding).
An improvement in the availability of parking for the community as a result of more compliance from motorists.
Full visibility of local trends in parking with dynamic reporting dashboards offering the chance to make data informed decisions for the future.

Kevin Hagan, Interim Head of Parking & Traffic Enforcement at Redbridge Council said:

“For over 20 years we were constrained by a second-generation system and under time pressure, we accelerated procurement and implementation of Unity5’s Zatpark system – a modern, fourth-generation platform. This now places Redbridge Council at the forefront for parking management in London, and indeed nationally.”

Work continues to launch Environmental Enforcement systems

London Borough of Redbridge Council also needed a new way to keep their streets safer and cleaner. They wanted improved tools and software for their CEOs (Civil Enforcement Officers) to issue FPNs (Fixed Penalty Notices), to reduce environmental offences such as littering, fly-tipping, dumping of waste, anti-social behaviour, graffiti, dog fouling while supporting PSPOs (Public Space Protection Orders). The Zatenviro system will allow their Environmental Enforcement team to exit their legacy system with minimal spend. A family cycling in a park that has been kept clean using environmental enforcement

AI Enhanced Assistance for the Community

Redbridge will also be trialling Unity5’s innovative AI ChatBot (self-serve helper) to guide residents through PCN challenges and, if needed, draft representation text for them. Read more about the Unity5 ChatBot here and see how Unity5’s use of AI is helping councils.

An example of the AI ChatBot service for councils by Unity5

(Above: An example of the AI ChatBot service for councils by Unity5)

Insight-Driven: For Data-Led Decisions

For a large-scale operation like Redbridge Council, migrating 1 million PCN cases required not just a new system, but a new way of seeing their data. Utilising Unity5’s dynamic reporting dashboards (launched in Summer 2025), the Redbridge Council can now build their own visual reporting hubs to gain immediate visibility over local trends.

The intuitive Drag & Drop functionality allows Redbridge’s teams to combine multiple reports into a cohesive ‘Daily Dashboard’. This truly dynamic display offers an unrivalled overview of their enforcement ecosystem, from parking to environmental notices, revealing the specific trends required to make the insightful, data-driven decisions they prioritise during procurement. Once these Advanced Dashboards are set up, they provide a future-proof, visual snapshot that keeps Redbridge at the forefront of parking management. Read more about Unity5’s dynamic dashboards.

Unity5 dynamic reporting dashboards

Positive Collaboration with support from Unity5’s Implementation and Training teams

Unity5’s Implementation and Onboarding team were delighted to train staff selected by Redbridge Council to in turn train even more staff to use the new Zatpark, Zatpermit and Zatenviro systems. Hiba Butt, Resident Services Team Leader at Redbridge Council, safeguarded the customer experience throughout the transition to the new system with support from the Customer Service/Contact Centre. Many others across Redbridge Council’s ICT, Finance, Customer Services, and the supplier team helped to make a successful launch. Commenting on the support from Unity5 and early improved performance via the Zatpark system, Hiba said: “I just wanted to say a huge thank you to the Unity5 team for rolling out the Zatpermit system. We already received positive feedback in the very first week. It’s been a massive weight off my shoulders and the team’s, especially now that we’ve stopped taking manual payments over the phone. Your support has made a real difference.”

Customer Operations Director at Unity5 Oli Peliccio, said: “We are proud to have worked with such a prestigious London Borough as Redbridge Council and delivered what they need to not only modernise their enforcement ecosystem, but empowered them with a solution that is configurable and future-proof. We’re delighted that their community are already impressed with the updated services they are able to offer, making life easier for residents and improving the environment in particular. The council staff really embraced this project with our dynamic Unity5 team and we all worked together so well for a successful transition.”

In Summary: The Tangible Benefits for Redbridge Council

Improved efficiency and cost savings Unity5 software helps to automate some tasks, reducing the need for manual processing and the associated administrative costs.

Better user experience Transitioning to digital systems improves the experience for residents, moving away from cumbersome paper-based processes.
Increased security Modern software includes robust security measures to protect sensitive data against breaches and ensure compliance with regulations.
Mobile App for accuracy and efficiency CEOs are helped by a robust mobile app and the system makes it easy for them to provide high-quality, evidential images.
Insight-driven decision making Software provides valuable data insights and reporting on site trends, helping councils make informed strategic decisions about parking management and urban planning.
Streamlined processes Digital platforms provide a unified, single source of truth for managing parking, creating a more automated, efficient, and compliant process from start to finish.