Customers 100% satisfied with Unity5’s Technical Support Team
We’ve been building outstanding customer service at Unity5 and our Technical Support Team are committed to delivering an exceptional customer experience. Our team of support super stars consistently earns top marks for their dedication and expertise, and we’re proud to share our impressive customer service statistics for February 2025.
Our tiered structure – where cases are handled by the most appropriate team members at the right time, guarantees a clear and straightforward process for addressing questions or issues. Our dedicated team members focus on keeping help desk cases moving forwards smoothly.
For Unity5 clients, such enhancements have led to improved support, ensuring consistent and thorough assistance regardless of which team member they engage with.
Key Achievements:
- 100% Satisfaction Score (Rating from Unity5 customers on Zendesk): We’re delighted that our customers are happy that we have been meeting and exceeding their support requirements during Spring 2025.
- Average Time to First Response: Our average time to first response within business hours is now just 39 minutes.
- Average Time for Tickets to be Resolved: Our rapid resolution process ensures that the average time to fully resolve tickets within business hours is 74 minutes.
- 60.3% One-Touch Resolutions: Well over half of our tickets are resolved with a single response, showcasing our team’s efficiency and effectiveness.
But don’t just take our word for it – hear from our satisfied clients about how our customer service team has impacted them. Donna Dawkins, at North East Lincolnshire Council, comments:
“Amazing as always, we all appreciate the support you give. It really makes us realise how poor our previous suppliers were.”
As we continue to evolve, our priority remains the same: ensuring that every customer interaction is seamless, effective and exceeds expectations.
Marketing Manager
