AI-powered innovation is creating positive experiences for staff and drivers in Parking and Mobility.
AI is being used to create a new digital-first experience for drivers and operators. The parking industry has long faced a persistent challenge: the sheer volume of manual correspondence. For municipalities and private operators, the “appeals pile” represents a massive drain on resources, whilst for motorists, the process often feels slow and frustrating.
Part of the solution lies with more highly trained staff, however we can now improve this process by leveraging the use of smarter technology. By integrating an AI-powered ChatBot, municipalities and private operators are transforming how they interact with customers improving time to resolution and standardising responses.
Motorists Want “Expert” Guidance
Unity5’s AI-powered ChatBot acts as a 24/7 expert ticket and appeals assistant. It doesn’t just provide generic FAQs; it offers personalized guidance based on the specific details of a driver’s ticket. By simulating the nuance of a helpful human expert, the ChatBot:
- Directs drivers instantly to payment or evidence-submission portals.
- Evaluates the strength of an appeal based on the driver’s input.
- Constructs templates and prompts for necessary evidence.
The result? Drivers feel heard and informed. When a motorist understands the specific reasons their ticket is valid, the urge to “just try my luck” with a manual appeal vanishes.
Operational Efficiency: Reducing Correspondence by 33%
For car park operators, the business case is simple: fewer emails mean lower costs. The Unity5 Chatbot is designed to resolve queries at the point of entry. By empowering motorists to make an educated decision about their specific citation, we’ve seen a significant shift in behavior – many drivers, once they understand the facts provided by the AI, choose to pay the fine rather than pursue a groundless challenge.
Key Impact: Early data suggests that the Chatbot can reduce manual correspondence by up to 33%, allowing your team to focus their expertise on complex cases rather than repetitive inquiries.
A Shield for Your Frontline Staff
Unlike human operators, our AI-powered ChatBot is immune to “sweet-talking,” distractions, or more importantly abusive and offensive language. It remains professional, objective, and focused on the facts of the parking ticket all of the time. Every interaction is transcribed and attached to the ticket, ensuring a robust and transparent audit trail for evidence.
How is AI taking care of other manual tasks?
Accuracy and privacy are paramount in enforcement. Our AI enhancements for ALPR cameras enable accurate reads from greater distances and in all weather conditions. Crucially, we use AI to protect personal privacy with our auto-obfuscation tool. This smart technology automatically identifies and hides individuals within image captures, saving your staff the time-consuming task of manual redaction and ensuring GDPR compliance is built into the workflow. This also contributes to more accurate and defensible parking ticket issuance by reducing the manual errors common in evidence review.
A Bright Future With More AI Powered Features
AI powered innovation is already creating positive experiences for staff and drivers in Parking and Mobility. So what is in store? Unity5 can see a predict outcomes and group appeals in types allowing staff to quickly manage tickets in bulk.
Want to discover more about our Chatbot and how we’re harnessing the power of AI at Unity5? Click here for a chat with our friendly experts.
We’ll be at PIE26 – come and see us for a chat on Booth 313
I’m passionate about collaboration and technology which I combine in my role as Head of Commercial Relationships at Unity5. I also champion diversity and inclusion as co-founder on Women in Parking in the UK and am involved in mentoring female talent in our sector.
