Napier Parking Case Study

Easy-to-use Technology

For the past 5 years, Napier Parking has successfully used Unity5’s Zatpark Parking Management System and Mobile App to support its enforcement operations.

From day one Napier Parking has been pleased with Unity5’s flexible approach to dealing with a number of challenges. For instance, Napier Parking has cherry-picked additional technology from multiple third-party vendors in areas such as cashless parking and automatic number plate recognition (ANPR) to reduce costs and increase efficiency. Zatpark has provided seamless integration to third parties.

James de Savary, Owner and CEO of Napier Parking said:

“The company is passionate about easy-to-use technology which was a prime reason for choosing Zatpark from Unity5”.

James also added,

“We believed Zatpark to be a modern IT system, which was delivered as a fully hosted cloud-based solution which is scalable to meet our future growth. This enables us to concentrate on our core parking activities leaving the technology in the hands of the domain experts”.

The platform’s robust features have allowed Napier to streamline their operations and focus on their primary responsibilities. Using Zatpermit allowed for the smooth running of their permit parking schemes. The overall benefits of using Zatpermit include:

• A self-serve system with 24/7 customer access
• Seamless integration options
• Real-time integration with partners
• Virtual permits
• CO2 emissions-based permits
• Unparalleled flexibility and autonomy

Mobile Enforcement

During the last 12 months, Napier Parking issued over 20,000 Penalty Charge Notices (PCNs) across around 50 active sites, by 32 Parking Attendants using the Zatmobile App on mobile devices such as smartphones. The Mobile App provides comprehensive functionality to the Parking Attendants including observation capture, allowlist checking and ticket issue and printing. Photographs are captured on mobile devices to provide supporting evidence of the offence. The Mobile App communicates with the back office system in real-time to ensure that Parking Attendants have the latest up-to-date information on which they can make judgments. Immediately after PCNs have been issued the data and images are transferred in real-time to the back office system.

PCNs transferred to the back office will then go through an automated pre-defined recovery path. The system allows the operator to define time periods between various stages in the recovery process. At the start of the process, the system will interface with DVLA to request registered keeper details. Once registered keeper details have been obtained, and the charge remains unpaid, the system will automatically request a recovery letter seeking payment of the outstanding charge. Further recovery letters can be set up on the system.

Extending Enforcement with Zatpermit

After two years of operating the Zatpark system, Napier Parking extended its investment by going live with Zatpark Permits Management System. James reports that:

“this was a simple and logical decision based on efficiency gains and cost savings”.

Napier Parking issue approximately 2,500 parking permits across 10 active sites. Zatpermit enables a wide range of permits and schemes to operate concurrently including bespoke permits. The permits module is fully integrated in real-time with the Mobile App to ensure that Parking Attendant has the most up-to-date information when making decisions.

Parking operations can be complex but for customers, the systems and processes should be simple. Napier Parking has used technology provided by Zatpark to streamline its customer service with convenient payment and appeals options available via online web portals. The web portals can also be used to apply for and renew parking permits. These self-service options via the web portals deliver improved customer service as they are available 24 hours 7 days a week. They also deliver efficiency and cost savings to Napier Parking.

James concludes that:

“Napier Parking will continue to invest in new technology. I believe that working with Unity5, our combined knowledge of parking and technology will allow us to improve a wide range of parking customers’ business activities”.

Dave Herbert CEO of ZatPark added

“We were delighted to provide services to Napier when they joined us 5 years ago, it’s been great to support their business and see their use of our systems evolve as their operation grew. Working in partnership is an underlying philosophy of Unity5 and an approach that has benefited both companies. We look forward to supporting Napier for many years to come”.

A truly flexible system

The Zatpermit system is flexible enough to ensure seamless Integration with both our Zatpark and Zatmobile solutions, as well as other third-party service providers. Clients can benefit from:

• A devoted customer support and success team
• 24/7 access to online help
• Face-to-face and ongoing digital training
  for all Zatpermit customers
• Option for seamless single sign on
• In-depth accessibility options available
• Comprehensive data reporting
• Complex business rules functionality
  

Zatpermit enables Napier Parking to partner with an exenstive range of clients in both the Public and Private Sectors, to consult, implement and drive effective car park management solutions. As a result, Zatpermit has demonstrated its versatility and effectiveness in managing Napier’s diverse parking needs.