Having sustained 50% year-on-year growth since launching in 2010, we are currently looking to recruit for a number of roles across the business.
Open Role
Grow with us
Everyone at Unity5 is valued for the role they play and the uniqueness of the abilities and experience that they bring to the company.
Unity5 Values
HUMAN / UNIFIED / PIONEERING
Here at Unity5, you will have the opportunity to live our values and evolve with us, succeed with us, collaborate with us, care with us, belong with us and grow with us. At Unity5, every individual lives and breathes our values. It defines how we do things and how we engage with one another, internally and externally. We are immensely proud of our motivated, inclusive, supportive, team culture.
Current Vacancies:
Implementation Team
Development Team
.NET Engineer - Brinkworth
You’ll be part of a small, highly focused sub-team of three within a broader engineering organisation of around 25 engineers. The team has recently completed a major cloud migration (lift-and-shift) and is partway through modernising a large .NET Framework estate to .NET Core. With the platform now running in the cloud, the focus is shifting from migration to optimisation, modernisation, and cloud-native ways of working.
This is a role for someone who enjoys working in complexity, influencing beyond their immediate team, and helping shape the next phase of a platform’s evolution. This is not a greenfield role, but it is one where thoughtful technical decisions will have a long-lasting impact.
Responsibilities include:
- Evolve the platform
- Introduce cloud-native technologies
- Improve deployment pipelines and embed modern engineering practices. This is not a greenfield role, but it is one where thoughtful technical decisions will have a long-lasting impact
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Recognise and employ appropriate coding design patterns/paradigms and discourages and mitigates anti-patterns and bad practice
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Follow process, suggest improvements and embrace change
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Build “full” end-to-end solutions
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Exceptional problem-solving ability
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High competency in a relevant technology (.NET) and version control (e.g., Git)
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Front end experience – CSS, HTML and JavaScript
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Understand high level architectural designs and patterns
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Understand the importance of release management, Jira (or equivalent), discipline and version control to ensure traceable provenance
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Recognise and employ appropriate coding design patterns/paradigms and discourages and mitigates anti-patterns and bad practice
Commercial Team
Head of Outsourced Services - Exeter, Brinkworth & Abercynon
This is an exciting opportunity to lead and elevate a well-established and fast paced outsourced services operation across multiple offices in the South West, guiding experienced Processing Experts and Contact Centre teams into their next phase of performance and growth.
The Head of Outsourced Services will inspire a culture of accountability, pride and continuous improvement, ensuring outstanding service delivery for our local authority parking and permit customers. With clear performance visibility and strong people leadership, they will empower teams to perform at their best while driving measurable improvements in efficiency and customer experience.
We are seeking a leader who believes improvement starts with people, but who is equally confident in challenging legacy practices and delivering meaningful, lasting change.
Responsibilities include:
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Create and maintain the business proposition for a business processing service, including the service outline, SLAs, benefits and pricing that can be used in tenders.
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Participate in the bid review process to ensure the right services are included in any new or cross sell opportunities with customers.
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Manage quotes and invoices for customers wishing to use the BP team services.
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Meet with the customer during implementation to explain the service to be provided and how updates will work after launch
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Work with our implementation team on new projects wherever there is impact or cross over with business processing teams to ensure the project goes smoothly and teams are ready to pick up the work at go live.
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Ensure there is a clear contract of work and expectation for each customer who uses the service.
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Deal with escalations or complex issues that the team are unable to handle.
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Use data to drive continuous process improvement, looking for ways to be more cost efficient in line with company goals.
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Understand and manage income and cost of the department, constantly looking for ways to improve the bottom line.
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Proven experience in business process outsourcing
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Strong understanding of outsourcing strategies, processes, and best practices.
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Excellent negotiation and contract management skills.
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Ability to analyze data, identify trends, and drive process improvement.
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Strong leadership, communication, and decision-making skills.
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Knowledge of regulatory requirements and industry standards.
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Experience in managing risks and resolving issues.
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Experience of working in public/private parking sector would be advantageous
Finance Team
Strategic Operations Team
Change & Transformation Manager - Exeter
We are continuing to expand both our teams and the markets we operate in. As part of this growth, we are seeking an experienced Change & Transformation Manager to lead organisational change initiatives and drive strategic transformation projects.
The Change & Transformation Manager will play a pivotal role in fostering a culture of continuous improvement and innovation across the organisation. Partnering with key stakeholders and developing strong relationships is at the heart of being able to achieve optimal compliance and an operationally efficient business.
This role will be based in Exeter, but may require travel to our other offices in the South West from time to time.
Duties:
- Understand end to end company strategy and help project manage the strategic objectives across all departments
- Act with a continuous improvement mindset to look for processes in the business that need adapting or updating and work with department leaders to ensure they are implemented
- Attend key business governance meetings to provide a cross functional view of process and compliance to ensure the business is connected and not siloed
- Build structured change management projects for new or updated processes, including clear communication, sponsorship, and training plans using change management frameworks such as ADKAR
- Work with senior leadership and HR to provide direction to people managers to help them lead their teams through transitions, including managing resistance
- Help create and deliver any training programs to support process change and compliance.
- Oversee a team of cross functional ‘compliance ninjas’ who volunteer their time to support process improvement – motivate them and use their input to define the next set of improvement areas to work on
- Participate in ISO audits and improvement projects where there is non-compliance or risk identified
Requirements:
- Experience leading businesses through change with strong interpersonal skills to influence stakeholders and lead teams through ambiguity
- Proficiency in managing the end-to-end lifecycle of a project, including stakeholder management, reporting and communications
- Experience and success working across multiple teams and processes, whilst understanding motivations and priorities to work together to achieve improved ways of working
- Ability to analyse data and decide appropriate metrics
- Empathetic approach to influence and shape change to foster a positive culture
Desired:
- Certifications: PM qualification, such as PMP (Project Management Professional) or PRINCE2
- Specific change-specific training such as ADKAR or APMG
- Experience with the following applications: Hubspot, Zendesk, Confluence, ClickUp
Compliance Officer - 4 days a week/part-time
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Design and execute a comprehensive internal audit process to evaluate whether processes align with ISO standard requirements; ISO 9001, ISO 14001 & ISO 27001
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Regularly perform a gap analysis assessment to identify discrepancies between current operations and ISO standards
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Act as the primary contact for external certification bodies, preparing all documentation and evidence for Stage 1 and Stage 2 certification or surveillance audits
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Lead the investigation of non-conformities identified during audits and manage a proactive action plan process to ensure permanent resolution
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Coordinate and lead the response to external ESG assessments in line with milestones, ensuring all evidence is accurate and audit-trailed.
- Previous experience of running ISO audits and understanding the process from beginning to end
- Ability to plan and lead an internal audit for external certification assessments
- Strong communication skills to ensure any complex or technical expectations can be simplified and shared with all relevant parties
- A high level of attention to detail and strong organisational skills to ensure we prepare and hit deadlines
- Comfortable creating data driven reports and dashboard to share with senior management and the board.
- Experience working with ESG strategy and reporting requirements
- Exposure to Hubspot, Zendesk, Confluence, ClickUp
Support Team
Contact Centre Team Supervisor - Exeter
As part of our continued growth, we are now seeking two dedicated and professional Contact Centre Team Supervisors to join a newly formed team.
This is an exciting time to join us as we continue to expand in this area, providing new opportunities to learn and develop your skills as the team continues to evolve.
The role of a Contact Centre Team Supervisor is responsible for leading, coaching, and developing a high-performing team of Contact Centre Advisors to deliver exceptional customer service. These roles combine hands-on operational management with strong people leadership.
The successful candidates will oversee daily operations, ensure high-quality service delivery, and motivate team members to achieve organisational goals. Fluency in English, along with strong leadership and communication skills, are essential for this role.
Both of these roles will be based in our newly refurbished offices in Exeter, which are vibrant and friendly, with a large proportion of our workforce based here.
Responsibilities:
- Lead, motivate, and develop team members
- Conduct 1:1s, coaching sessions, and reviews
- Drive engagement and positive team culture
- Monitor call queues and ensure service levels
- Manage rotas and absence cover
- Take calls during peak demand
- Handle escalations and complaints
- Support complex queries
- Monitor calls and provide feedback
- Maintain complaints log
- Ensure team training is up to date
- Ensure system access and resolve issues
- Work with councils and stakeholders
- Ensure office is maintained and secure
- Manage opening/closing responsibilities
Skills:
- Proven experience in supervising or managing contact centre teams with strong leadership and coaching capabilities.
- Excellent communication skills
- Strong analysis skills to interpret performance data and implement effective improvements.
- Demonstrated supervisory skills with the ability to motivate and develop a diverse team.
- Exceptional organisational skills with attention to detail and the ability to prioritise tasks effectively.
- Excellent interpersonal skills with a focus on fostering a positive team environment.
- Ability to adapt quickly in a fast-paced setting while maintaining high standards of service quality.
Contact Centre Adviser - Exeter
As part of our continued growth, we are now seeking two dedicated and professional Contact Centre Advisers to join a newly formed team.
This is an exciting time to join us as we continue to expand in this area, providing new opportunities to learn and develop your skills as the team continues to evolve.
The successful candidates will deliver outstanding customer service via telephone and email channels.
Supporting customers with parking payments, permit management, and general enquiries—ensuring every interaction is efficient, accurate, and customer-focused.
These roles are ideal for individuals who thrive in a fast-paced contact centre environment and are passionate about resolving customer queries while delivering high-quality service under pressure.
Both roles will be based in our newly refurbished offices in Exeter, which are vibrant and friendly, with a large proportion of our workforce based here.
Responsibilities include:
- Deliver first-contact resolution
- Provide a professional, empathetic, and efficient customer experience
- Meet and exceed contact centre performance metrics (SLAs, quality, productivity)
- Build customer confidence in digital and self-service channels
- Handle inbound customer calls and email enquiries in a professional and timely manner
- Take payments and assist with account creation
- Resolve customer issues efficiently with accuracy and compliance
- Manage changes to parking sessions and permits
- Demonstrate active listening, empathy, and problem-solving skills
- Handle complaints and escalations calmly
- Deliver consistent, high-quality service
- Take ownership of queries through to resolution
Requirements are:
- Strong commitment to exceptional service
- Clear verbal and written communication
- Performs well in high-volume environments
- Takes ownership and resolves issues effectively
We will provide full training on our internal systems and you will work closely with other members of our existing teams to fully support you into the role.
Looking for a different role?
Don’t see any roles suited to you but think you’d be a good fit? Feel free to get in touch and tell us all about yourself and what you can offer.
Perks & Benefits
Our people deserve…
Competitive Salary
We want you to feel rewarded for your efforts
Vitality Membership
Private healthcare upon successful probation period
Pension
Helping you save as much as possible for the future
Company Trips
Quarterly company trips and excursions
Office BBQs
Making the most of the Devon sunshine
Referral Bonus
Receive £250 per successful referral
Fitness Sessions
Weekly Fitness Sessions with our PT
Remote Working
Work from home opportunities
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