Open Roles
Grow with us
Everyone at Unity5 is valued for the role they play and the uniqueness of the abilities and experience that they bring to the company.
Unity5 Values
HUMAN / UNIFIED / PIONEERING
Here at Unity5, you will have the opportunity to live our values and evolve with us, succeed with us, collaborate with us, care with us, belong with us and grow with us. At Unity5, every individual lives and breathes our values. It defines how we do things and how we engage with one another, internally and externally. We are immensely proud of our motivated, inclusive, supportive, team culture.
Current Vacancies:
Implementation Team
Development Team
Commercial Team
Account Manager Private Sector Parking - Hybrid
About the role:
The Account Manager plays a key role in the development and growth of Unity5, through the nurturing and development of our existing client base across the UK.
Focused on loyalty and retention, you will build Senior Executives relationships focused on delivering customer value and build account plans to deliver expected strategic and commercial outcomes.
With strong commercial awareness and industry knowledge, a background and interest in technology and a desire to make complex processes simple, you will work across departments and hand in hand with the Customer Success team, to ensure customers are optimising their adoption of Unity5 solutions and services.
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Serve as the primary contact for your account base, ensuring you understand the key organisational touchpoints and have multi-level contacts (Senior Executives through to key users) in place.
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Build and maintain strong, professional relationships with clients, putting in place proactive communications to build trust and engagement.
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Focus on client business objectives to understand their growth ambition, using your industry knowledge to suggest better ways of working through technology, driving revenue for them and Unity5.
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Use the client objectives to create and, in partnership with the Customer Success team, deliver an account plan for your key clients, outlining long-term commercial goals, specific activities to achieve them, and any blockers to success.
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Work closely with the Customer Success team to ensure Unity5 product usage is strong within your account base and system set up is maximised to meet the objectives in the success plan.
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Ensure maximum client engagement and long-term retention of accounts by holding formal account review meetings, working with the Customer Success team to prove Unity5 value through data, and creating a future roadmap of success.
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Manage client escalations brought to you, by leading teams across the business to solve any issues quickly.
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Ensure all aspects of the customer contract are followed, working across the business to ensure all SLAs are met and contractual obligations are adhered to.
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Regularly review commercial data for your account base, in order to highlight successes and areas for improvement, ensuring senior teams and finance are aware of any changes, risks, or issues to revenue streams.
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Commercially focused, looking after numerous accounts, with a proven track record of meeting and overachieving on targets
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Previous experience working with customers in person as well as remotely
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Data-obsessed, you have a track record of building presentations that show value using data
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Highly organised, you have a consistent approach to managing multiple accounts, contacts, and initiatives and completing them successfully
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Proficient in business IT tools (e.g., Google Workspace, Microsoft Office, Slack) and CRM systems, preferably HubSpot.
- Industry knowledge, you have the ability to understand regulations and working practices in the Parking sector
Finance Team
Group Financial Accountant - Exeter
companies, including but not limited to month end procedure to management accounts
and client fund management.
In addition to this you will support the Group Financial Controller on other group
technical and accounting matters and also support and drive finance transformation activities.
- Production of month end accounts which will include balance sheet reconciliations,revenue reconciliations and any journals required.
● Preparation of VAT returns.
● Be the point of contact for the external audits
● Ensure that client funds are managed correctly on a monthly basis.
● Assist the Group Financial Controller on occasion with Unity 5 month end
production.
● Assist the Group Financial Controller in any projects required which may
include IT system transformation, improvements on controls and processes
and improving reporting systems.
- Knowledge of how a regular month procedure might look.
● Knowledge of controls and processes and experience of driving
process improvement.
● Ability to work independently as well as part of a team.
● Strong excel skills.
- Preferably ACA/ACCA/CIMA qualified but would consider late stage
candidates.
Strategic Operations Team
Change & Transformation Manager - Exeter
We are continuing to expand both our teams and the markets we operate in. As part of this growth, we are seeking an experienced Change & Transformation Manager to lead organisational change initiatives and drive strategic transformation projects.
The Change & Transformation Manager will play a pivotal role in fostering a culture of continuous improvement and innovation across the organisation. Partnering with key stakeholders and developing strong relationships is at the heart of being able to achieve optimal compliance and an operationally efficient business.
This role will be based in Exeter, but may require travel to our other offices in the South West from time to time.
Duties:
- Understand end to end company strategy and help project manage the strategic objectives across all departments
- Act with a continuous improvement mindset to look for processes in the business that need adapting or updating and work with department leaders to ensure they are implemented
- Attend key business governance meetings to provide a cross functional view of process and compliance to ensure the business is connected and not siloed
- Build structured change management projects for new or updated processes, including clear communication, sponsorship, and training plans using change management frameworks such as ADKAR
- Work with senior leadership and HR to provide direction to people managers to help them lead their teams through transitions, including managing resistance
- Help create and deliver any training programs to support process change and compliance.
- Oversee a team of cross functional ‘compliance ninjas’ who volunteer their time to support process improvement – motivate them and use their input to define the next set of improvement areas to work on
- Participate in ISO audits and improvement projects where there is non-compliance or risk identified
Requirements:
- Experience leading businesses through change with strong interpersonal skills to influence stakeholders and lead teams through ambiguity
- Proficiency in managing the end-to-end lifecycle of a project, including stakeholder management, reporting and communications
- Experience and success working across multiple teams and processes, whilst understanding motivations and priorities to work together to achieve improved ways of working
- Ability to analyse data and decide appropriate metrics
- Empathetic approach to influence and shape change to foster a positive culture
Desired:
- Certifications: PM qualification, such as PMP (Project Management Professional) or PRINCE2
- Specific change-specific training such as ADKAR or APMG
- Experience with the following applications: Hubspot, Zendesk, Confluence, ClickUp
Compliance Officer - 4 days a week/part-time
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Design and execute a comprehensive internal audit process to evaluate whether processes align with ISO standard requirements; ISO 9001, ISO 14001 & ISO 27001
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Regularly perform a gap analysis assessment to identify discrepancies between current operations and ISO standards
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Act as the primary contact for external certification bodies, preparing all documentation and evidence for Stage 1 and Stage 2 certification or surveillance audits
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Lead the investigation of non-conformities identified during audits and manage a proactive action plan process to ensure permanent resolution
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Coordinate and lead the response to external ESG assessments in line with milestones, ensuring all evidence is accurate and audit-trailed.
- Previous experience of running ISO audits and understanding the process from beginning to end
- Ability to plan and lead an internal audit for external certification assessments
- Strong communication skills to ensure any complex or technical expectations can be simplified and shared with all relevant parties
- A high level of attention to detail and strong organisational skills to ensure we prepare and hit deadlines
- Comfortable creating data driven reports and dashboard to share with senior management and the board.
- Experience working with ESG strategy and reporting requirements
- Exposure to Hubspot, Zendesk, Confluence, ClickUp
Support Team
Contact Centre Adviser - Exeter
As part of our continued growth, we are now seeking two dedicated and professional Contact Centre Advisers to join a newly formed team.
This is an exciting time to join us as we continue to expand in this area, providing new opportunities to learn and develop your skills as the team continues to evolve.
The successful candidates will deliver outstanding customer service via telephone and email channels.
Supporting customers with parking payments, permit management, and general enquiries—ensuring every interaction is efficient, accurate, and customer-focused.
These roles are ideal for individuals who thrive in a fast-paced contact centre environment and are passionate about resolving customer queries while delivering high-quality service under pressure.
Both roles will be based in our newly refurbished offices in Exeter, which are vibrant and friendly, with a large proportion of our workforce based here.
Responsibilities include:
- Deliver first-contact resolution
- Provide a professional, empathetic, and efficient customer experience
- Meet and exceed contact centre performance metrics (SLAs, quality, productivity)
- Build customer confidence in digital and self-service channels
- Handle inbound customer calls and email enquiries in a professional and timely manner
- Take payments and assist with account creation
- Resolve customer issues efficiently with accuracy and compliance
- Manage changes to parking sessions and permits
- Demonstrate active listening, empathy, and problem-solving skills
- Handle complaints and escalations calmly
- Deliver consistent, high-quality service
- Take ownership of queries through to resolution
Requirements are:
- Strong commitment to exceptional service
- Clear verbal and written communication
- Performs well in high-volume environments
- Takes ownership and resolves issues effectively
We will provide full training on our internal systems and you will work closely with other members of our existing teams to fully support you into the role.
Technical Support Analyst - Brinkworth/Exeter
About the role:
As a Technical Support team member, you will:
- grow an in-depth understanding of the products we offer
- Assist clients with general enquiries, questions and service requests.
- Develop troubleshooting skills to be able to identify, replicate, diagnose, and resolve technical issues within a variety of systems.
- Work with our 2nd line Technical Support to resolve more complex cases
- Ensure clients are kept up to date with progress and timelines
Being part of the 1st line Technical Support Analysts, you will be the first point of contact for clients, building friendly and trusting relationships both via phone and email/helpdesk environment.
Working Monday to Friday as standard, with evening and weekend to cover urgent issues on a rota basis
Skills
- Great customer service skills and attention to detail
- A passion for IT
- Excited and ready to learn, looking to continually improve your knowledge
- Excellent communication and listening skills, both verbal and written
- Ability to explain technical concepts to non-technical users
- Proven strong problem-solving skills
- Happy to work independently, as well as in a team in a fast pace environment
Previous experience in an IT role is a bonus, but is not required for this role as full training will be provided. If you don’t have previous IT experience, the qualities above should still be able to be shown in non-IT specific examples.
Looking for a different role?
Don’t see any roles suited to you but think you’d be a good fit? Feel free to get in touch and tell us all about yourself and what you can offer.
Perks & Benefits
Our people deserve…
Competitive Salary
We want you to feel rewarded for your efforts
Vitality Membership
Private healthcare upon successful probation period
Pension
Helping you save as much as possible for the future
Company Trips
Quarterly company trips and excursions
Office BBQs
Making the most of the Devon sunshine
Referral Bonus
Receive £250 per successful referral
Fitness Sessions
Weekly Fitness Sessions with our PT
Remote Working
Work from home opportunities
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