Not just Innovation: we’re here to support you
At Unity5, we believe in a Human approach – technology should serve people, not the other way around. This isn’t just about software; it’s about the experienced team supporting you.
We have built a dedicated customer support team with over a decade of experience in municipal, campus, airport and healthcare software solutions. Their background is key to ensuring our configurable and connected system truly fits the US parking enforcement landscape.
We work with over 150 public sector organisations and 130 private sector institutions and companies specialising in data-driven efficiency. When you partner with Unity5, you get pioneering products backed by world-class human support that is demonstrably among the best in the business.
Managing all of our clients’ complex operations is our prerogative, software support shouldn’t just be a safety net – it should be a driver of efficiency. We understand that when you reach out to us, you aren’t just looking for a fix – you’re looking to get back to business. Our team is composed of experienced product experts who understand the nuances of the industry. By treating every interaction as a partnership rather than a transaction, we ensure that our solutions align with your specific operational goals.
Lauren Tucker, Unity5’s Head of Knowledge & Support says:
“As we expand into the US, our priority remains simple: the long-term success of our customers and partners.
We’ve aligned our Technical Support, Knowledge, and Success teams to provide a seamless, 360-degree experience that empowers our US based users to maximise the platform’s value at every stage of their journey. We’re thrilled to bring our ‘customer-first’ culture and are fully committed to providing the proactive, expert guidance our parking community in the US deserves.”
Some friendly faces from our support team.
We hold ourselves to high standards because we know your time is your most valuable asset. While we are always striving to improve, our current performance metrics highlight our commitment to your success:
- Rapid Response: Our average first-response time (during business hours) is currently 76 minutes, ensuring you are never left in the dark.
- Proven Satisfaction: We are proud to maintain a 98.1% Customer Satisfaction (CSAT) score, reflecting the deep trust our clients place in us.
- Efficiency First: 49.2% of our inquiries are resolved during the very first interaction, minimizing downtime and maximizing productivity.
While we leverage the latest AI and automation tools to streamline our processes, we believe that high-stakes challenges require a human touch. When you call on us, you are connecting with a dedicated team of professionals who are passionate about solving problems and committed to your long-term growth.
Experience the difference that expert, dedicated support can make for your organisation. Contact us today to learn more about how we can support your journey.
Learn more about Unity5 in the US
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